Frequently asked questions

All audio is delivered in WAV format unless another format is preferred. Please specify WAV, MP3, or other file formats when ordering. Delivery of the finished audio is completed via email, Google Drive or WeTransfare.

For short projects, delivery of finished voiceover material typically occurs within 24-48 hours. Need it sooner? I can deliver as fast as 1 hour depending on my availability.

For longer projects, delivery timeframes will vary based on the length of your script, as well as additional factors such as extra production (music, sound fx, editing), scheduling, etc. The best way to get an accurate delivery time estimate is to contact me for a quote.

Yes, I offer live direction if needed. Please specify that you would like live direction when requesting a quote. I can use Google Meet, Zoom, or any other meeting software you prefer.

Yes! Schedule a free 15-minute consultation by clicking the button below, so I may answer your questions. You can pick the day and time that works best for your busy schedule. We’ll meet virtually, via Google Meet, and answer all of your questions thoroughly.

Revisions for mistakes on my part are included at no additional charge. For example: if I mispronounce a word. Script changes will incur an additional fee. The amount of the fee will depend on the scope of the script changes. For a detailed breakdown of the full revision policy.

  • I do not bill for a retake if it’s due to an issue with my read such as an error in pronunciation. Additional billing may be incurred for script revisions after final recording based on the scope of work.

 

  • One round of style revision is included if the project is 300 words or less. This includes changes to performance elements like tone, emotion, etc.

 

  • For revision requests for voice over jobs over 300 words, there would be an additional charge for revision based on the number of words that need to be re-recorded. As such, revision costs can vary. If you need revisions in this scenario, contact me ASAP to inquire about the additional scope.

  • Voice over work that has been completed and delivered within the scheduled delivery window is not eligible for a refund.

  • Any deposits issued to BinjasVoices in connection with an upcoming or ongoing project are non-refundable in the event of a cancellation.

  • If you believe your refund is late, or missing (if applicable)

    • If you haven’t received a refund yet, first check your bank account again.

    • Then contact your credit card company, it may take some time before your refund is officially posted.

    • Next contact your bank. There is often some processing time before a refund is posted.

    • If you’ve done all of this and you still have not received your refund yet, please contact me at binja@binjasvoices.com

    • Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Binja is a female voice over artist with a neutral, South African accent. A female voice actor for Commercial, Narration, eLearning, Corporate Video Voiceover, Radio and TV Commercials, Explainer Video Voice Over, Virtual Reality, Business Videos, Phone Prompts, East Africa Video Voiceover, Kenyan Voiceover, West African female voiceover, African kids Voiceover, Promo Voice. Binja’s voice acting helps producers, videographers and creative agencies turn a script into a work of art.

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